Frequently Asked Questions

You Asked, We Answered

When is the best time to take newborn photos?

It's best to photograph newborns around ten days old or just after their umbilical cord has fallen off. So a good time to schedule a newborn session is in your second trimester to ensure you are on our calendar.

When is the best time to take maternity photos?

Maternity photos are best taken between months 7 and 8 when your bump is well defined but not so large that it makes posing stressful or tiring. If you are further along, don't worry, we can still get excellent photographs and we'll make posing adjustments to ensure you are comfortable.

How far in advance should I book?

Maternity photos are best taken between months 7 and 8 when your bump is well defined but not so large that it makes posing stressful or tiring. If you are further along, don't worry, we can still get excellent photographs, and we'll make posing adjustments to ensure you are comfortable.

How do I book? What types of payments are accepted?

Booking is easy, navigate to our "Book" page from the top menu. Then select your session and add it to your cart. You will be guided through the payment process. For your convenience, we accept all major credit cards. Please note that payment is required at the time of booking to secure your spot on our calendar. You'll receive a confirmation email. Also, you may view your bookings, reschedule, or cancel from your account.

After my session has been completed what are the next steps?

I hope you enjoyed your session! Your high-resolution and social media formatted images will be ready in approximately 2-3 weeks after your session. You will receive a notification email with instructions to view and download your images.

I booked online, now what?

Thank you for booking your session! You will receive an email confirmation. I will also reach out to you to plan your session. Feel free to contact me anytime with questions via the online chat on this website, via email at vibrantcactus@gmail.com or text/call 240.888-6401.

Do you offer packages?

Yes! We are constantly tweaking, adding, and deleting packages based on feedback from our clients. Please check out our online booking page. Wish we offered a specific type of package? Please send us a note!

What happens if the weather is bad the day of my outdoor session?

Don't worry! If the weather isn't looking suitable for our session, I'll reach out to you to reschedule. If your session is time-sensitive such as a maternity session, I'll work with you to find an alternative location or change the session type to a studio session. No matter what happens, I'm confident you'll love your photographs.

What is your cancellation/refund policy?

I understand things come up. Rescheduling is straightforward and may be done in your online account. I ask that you let me know as soon as possible, at least 48 hours prior is preferable. This allows us to get you rescheduled quickly.

 

No refunds will be given for cancellations without at least 48 hours notice, excludes maternity sessions in which delivery has been moved up, or medical restrictions prevent you from having your session. Rescheduling will not be available for no-shows, and no refunds will be given as time was taken to design, prepare, and set up for your session.

My child has a scratch on her face, what I can I do?

Don't worry! We have all of the latest software, tools and experience to fix it at no additional charge — included retouching for scratches, bruises, blemishes, wrinkles, or flaky skin. Additional fees may be charged for severe/large rashes. You are also welcome to reschedule; we ask that you let us know at least 48 hours prior.

Do you follow newborn safety guidelines?

Yes, absolutely! Newborns are delicate and should be handled with extra care. As a mother of a baby that was born weighing only 5 lbs, I'm particularly tuned into keeping newborns healthy, safe, and happy. This is especially important for your photo session.

 

I am fully up-to-date on all of my vaccines, including whooping cough. My studio is regulated for temperature, humidity, and air quality. I ensure the studio and all props have been cleaned; this includes washing, steam sanitizing, and use of UV lights depending on the accessory. All equipment and light-weight props are secured and weighed down. Moreover, please note I do not use the "potato sack" or "froggy" poses in my sessions. These present a health risk to the baby, and I don't personally feel the risk is worth the photograph. This is a personal choice and in no way criticizes photographers who include these poses.

We respect your privacy, your information will never be shared.​

©2019 Vibrant Cactus Photography by Michelle Alaie.